Whilst there have been issues with regards to the initial allocation of tickets for this LAN I think the way the admins/tournament organisers/staff dealt with the second allocation was a very good solution and has led to quite a lot of high+ teams being able to attend, which is a good thing. To be fair to the organisers I don't think they realised that there would be such a high level of interest for people attending and they probably should have not allowed people to sign up without having a team sorted.
When my team was able to acquire a team ticket I asked for a refund on the two player tickets I had purchased. I think it took over a month for it to happen but I didn't really care, I wasn't paying too much attention to it.
The thing I'm left wondering is how do you "indirectly" let organisers know that you needed one ticket? They repeatedly posted on the discord to let them know if teams were missing a ticket and to get in touch ASAP, this seemed relatively simple to do and now you've tried to sort a refund.This honestly seems like bad organisation on your/your team's part. Some life advice: Admins/people in general do not tend to know what you want unless you directly tell them what you want from them.