I understand your reply to me Jon but the thing is is your argument doesn't make much sense. Even if Valve's structure was - for whatever reason - preventing such a thing they can literally just hire people who work outside that structure to PR for them.
Also I think your argument about the developer update video is a bit odd, it told people it was still coming and not delayed, it told people they were making format changes that we now know specifics about, that the seasons were being extended due to player feedback, and that their would be special rewards for it. Not long after Jeff went to the forums and told people about the upcoming McCree/Widow nerfs and gave some decent specifics on McCree, as well as mentioning that they were looking into Dva buffs and trying many different ways of adjusting her and weren't sure on what they'd do.
Then today you get a post like this: http://us.battle.net/forums/en/overwatch/topic/20745504371#post-3
Which I think you'd be hard pressed to argue is "publicity bullshit" or anything of the sort. There is no PR here, it is just his straight up thoughts.
While I wouldn't expect that level of communication from Valve because they are nowhere near that point, Jeff Kaplan has repeatedly made posts like these for Blizzard ever since he started working with them on World of Warcraft and he still does it. They're fine. Riot said they were going to release Magma Chamber, then never did. The worst they get is memes about it. Most people are well adjusted enough that they understand plans change, and as long as you had a disclaimer or don't give super specific values, most people aren't going to care if shit changes. These are games with tens of millions of players just like DotA or CS, and they are fine. A lot of it has to deal with the way you word things and how much into specifics you actually get, but I guarantee you 99% of the people complaining here would be content with just "we're looking into adjusting some of our maps" or "we're looking into making some of the unused Soldier unlocks more viable" or "we're looking into making Syringe Guns more used" and probably get the biggest boners over any of that even though all of that is barely specific.
So while I can accept maybe Valve's infrastructure has something to do with it (somehow) and they could fix that with outside help, my point originally towards Geel was that arguing that Valve can't communicate because "you can't promise things in their position" is just bogus when two large companies in the same position as them (if not larger when it comes to Riot and how big LoL is unfortunately) can do it. Don't blame their position, blame them.