My team got bumped too. Despite the fact that i am not playing spy, on a team where only 1 other person has ever played HL (she played in s3) and where almost half of my team didnt even know what HL was and arent even pubstars.. they're just casual players. They just wanted to try HL out and have fun. So i requested us to be in iron. we are 2-4-2 scrimming iron teams.
And despite the fact i have most of the UGC admins on my friends list, not a single one talked to me about my team. They just saw me and bumped us up. When i was a UGC admin, i talked to the couple teams that i wanted to bump up/down as a courtesy to learn more about the team so i can make a more educated decision. I was not offered that same courtesy.
Same as Chimpoo, i too had major beef with infinite in the past which lead me to resign as a ugc admin due to his conduct.