My Steelseries Rival is now a brick that doesn't get recognized in Steelseries Engine 3 after a failed firmware update.
I've had a support ticket open for a week with no response.
Is there any way to force a firmware reset on steelseries mice? It's too old to RMA
My Steelseries Rival is now a brick that doesn't get recognized in Steelseries Engine 3 after a failed firmware update.
I've had a support ticket open for a week with no response.
Is there any way to force a firmware reset on steelseries mice? It's too old to RMA
jw, rival 100 or 300 or 700?
i have a 100 and u got me scared
jw, rival 100 or 300 or 700?
i have a 100 and u got me scared
o god im on the 300 dont do this to me im not updating
o god im on the 300 dont do this to me im not updating
fade-jw, rival 100 or 300 or 700?
i have a 100 and u got me scared
the old Rival, I think they call it "Rival Black" in support now. I don't think flawed firmware was the issue, it just lost connection mid update and there's no way I can find to make my computer recognize it again
at any rate, if your mouse works fine there's absolutely no reason to update firmware (mistake I made)
[quote=fade-]jw, rival 100 or 300 or 700?
i have a 100 and u got me scared[/quote]
the old Rival, I think they call it "Rival Black" in support now. I don't think flawed firmware was the issue, it just lost connection mid update and there's no way I can find to make my computer recognize it again
at any rate, if your mouse works fine there's absolutely no reason to update firmware (mistake I made)
https://linustechtips.com/main/topic/172028-how-to-fix-steelseries-firmware/
https://www.reddit.com/r/steelseries/comments/41eld8/tut_downgrade_rival_300_firmware/
Either of these work for you?
First one is for a different issue (didn't work for me anyway), second one requires mouse to be recognized by computer
First one is for a different issue (didn't work for me anyway), second one requires mouse to be recognized by computer
If anybody is curious I finally got an answer from Steelseries support (but it doesn't work)
It seems that Windows is the culprit here. When we issue a firmware update through SSE, we send a signal to the OS to put your device into bootloader mode. Windows 7, in particular, can have major issues with this step. Most of the time it will work perfectly, but there are instances when the OS has an issue. When the device goes into bootloader mode, it will always create a different PID, and Windows thinks there is now a new device installed. The OS tries to load a bunch of information for that PID, in the background, and will time out our firmware update.
To remedy this you can manually put your device into bootloader mode.
Rival 300:
1. Hold both of the side buttons + the CPI button simultaneously.
This will enter bootloader mode manually and allow you to update the firmware accordingly.
Rival 700:
1. Hold both Mouse4 and Mouse5 + the CPI button simultaneously.
This will enter bootloader mode manually and allow you to update the firmware accordingly.
Thank you for your patience with this! Have a great day!
Regards,
Russ B
SteelSeries Support
If anybody is curious I finally got an answer from Steelseries support (but it doesn't work)
[quote]It seems that Windows is the culprit here. When we issue a firmware update through SSE, we send a signal to the OS to put your device into bootloader mode. Windows 7, in particular, can have major issues with this step. Most of the time it will work perfectly, but there are instances when the OS has an issue. When the device goes into bootloader mode, it will always create a different PID, and Windows thinks there is now a new device installed. The OS tries to load a bunch of information for that PID, in the background, and will time out our firmware update.
To remedy this you can manually put your device into bootloader mode.
Rival 300:
1. Hold both of the side buttons + the CPI button simultaneously.
This will enter bootloader mode manually and allow you to update the firmware accordingly.
Rival 700:
1. Hold both Mouse4 and Mouse5 + the CPI button simultaneously.
This will enter bootloader mode manually and allow you to update the firmware accordingly.
Thank you for your patience with this! Have a great day!
Regards,
Russ B
SteelSeries Support[/quote]
Rival 300:
1. Hold both of the side buttons
Rival 700:
1. Hold both Mouse4 and Mouse5
[quote]Rival 300:
1. Hold both of the side buttons
Rival 700:
1. Hold both Mouse4 and Mouse5[/quote]