So my bad routing started happening again to most NFO chicago servers. I know that it helped for some if they asked their ISP provider to reroute their internet. However, after explaining to my ISP about my problems and issues, they constantly talk about how they don't know what to do and to just restart my router which is pointless and a waste of my time.
How would I tell an incompetent person to reroute my internet without any issues?
So my bad routing started happening again to most NFO chicago servers. I know that it helped for some if they asked their ISP provider to reroute their internet. However, after explaining to my ISP about my problems and issues, they constantly talk about how they don't know what to do and to just restart my router which is pointless and a waste of my time.
How would I tell an incompetent person to reroute my internet without any issues?
pretty sure some 11$/hr poor soul who works at a call center has little to no power when it comes to making some wires 500 miles away from them behave differently
good luck
pretty sure some 11$/hr poor soul who works at a call center has little to no power when it comes to making some wires 500 miles away from them behave differently
good luck
mpretty sure some 11$/hr poor soul who works at a call center has little to no power when it comes to making some wires 500 miles away from them behave differently
good luck
They can escalate to people that can help, it's most likely a bad router in the path. Since Chicago is broke as a joke the infrastructure isn't kept up to par. So they wait until someone bitches before fixing something. When money is tight, no one goes looking for things to fix.
So to answer the OP, here's what you do.
1. Continue to call until you get someone who will look at your issue. You will have to repeat yourself 100 times that you've gone through all the testing with the first level support. You will feel like a broken record and you may have to go through testing with multiple morons and people who will make you reboot your modem 100 times. Please understand that it could be a good number of calls before they escalate your issue.
2. Have trace routes handy and ready to email to anyone who will care to ask for it. Let everyone you talk to know you have trace routes showing the issue is with select servers that you NEED to connect too. That the latency is unacceptable.
Have examples of you tracing yahoo.com, google, then random good game servers in Chicago and some of the bad ones. You'll know these bad ones because it'll jump from some good ping, say 30-40 to 120 all of a sudden. In 1 Hop. That means there is an issue there and your ISP can track it down. It's likely 1 offending router affecting all those hosts in Chicago. If it ends up being local to the game server center, then you may be out of luck. You'd have to start emailing the data center office for that or contacting support for the game servers and hoping they escalate it up the chain.
[quote=m]pretty sure some 11$/hr poor soul who works at a call center has little to no power when it comes to making some wires 500 miles away from them behave differently
good luck[/quote]
They can escalate to people that can help, it's most likely a bad router in the path. Since Chicago is broke as a joke the infrastructure isn't kept up to par. So they wait until someone bitches before fixing something. When money is tight, no one goes looking for things to fix.
So to answer the OP, here's what you do.
1. Continue to call until you get someone who will look at your issue. You will have to repeat yourself 100 times that you've gone through all the testing with the first level support. You will feel like a broken record and you may have to go through testing with multiple morons and people who will make you reboot your modem 100 times. Please understand that it could be a good number of calls before they escalate your issue.
2. Have trace routes handy and ready to email to anyone who will care to ask for it. Let everyone you talk to know you have trace routes showing the issue is with select servers that you NEED to connect too. That the latency is unacceptable.
Have examples of you tracing yahoo.com, google, then random good game servers in Chicago and some of the bad ones. You'll know these bad ones because it'll jump from some good ping, say 30-40 to 120 all of a sudden. In 1 Hop. That means there is an issue there and your ISP can track it down. It's likely 1 offending router affecting all those hosts in Chicago. If it ends up being local to the game server center, then you may be out of luck. You'd have to start emailing the data center office for that or contacting support for the game servers and hoping they escalate it up the chain.
If you need help with the trace routes and or what you should be emailing them I can go into greater detail there.
Also the last thing you want them to do is put you on a "clean up line" where they add 40 ping across the board just to fix packet loss. This is a situation you do not want to get caught in.
If you need help with the trace routes and or what you should be emailing them I can go into greater detail there.
Also the last thing you want them to do is put you on a "clean up line" where they add 40 ping across the board just to fix packet loss. This is a situation you do not want to get caught in.
I tried to solve this issue a while back (its still happening). I called my ISP and showed them the trace routes to the servers. They said there is nothing they can do about it and to contact the server company and they should be able to fix it. So I did that, showed the traceroutes and ran an MTR to show packet loss. The company then said there is nothing they can do about it, its to do with ur ISP. :(
tldr: ISPs suck
I tried to solve this issue a while back (its still happening). I called my ISP and showed them the trace routes to the servers. They said there is nothing they can do about it and to contact the server company and they should be able to fix it. So I did that, showed the traceroutes and ran an MTR to show packet loss. The company then said there is nothing they can do about it, its to do with ur ISP. :(
tldr: ISPs suck
Had that problem with TWC about a year or two ago. This is what I did to get it fixed (results may very) The thing that you can do when you call is know what you are talking about, they will usually then bump you too level 2 tech. Then go over their head with tech knowledge, you will then get to level 3 tech. These people get very little calls, and generally know their stuff. I ended up talking to one dude for about an hour about what it could be, ideas, and generally be helpful as I could by giving them the bad routers company. Basically, since they get very little calls and you're being nice, they ended up giving me the number directly to level 3 tech. Which has been very helpful over the years. They flagged the router, but the issue is that they won't force a company to swap out unless they get enough flags/complaints. So they called, or I called them, every day for a week. Finally, they had enough to force the company to fix it.
As they explained it, it's shitty being in that position. Since not many users would understand routing issue, since most people wouldn't notice. This means that VERY little people complain, meaning it doesn't get fixed often.
Had that problem with TWC about a year or two ago. This is what I did to get it fixed (results may very) The thing that you can do when you call is know what you are talking about, they will usually then bump you too level 2 tech. Then go over their head with tech knowledge, you will then get to level 3 tech. These people get very little calls, and generally know their stuff. I ended up talking to one dude for about an hour about what it could be, ideas, and generally be helpful as I could by giving them the bad routers company. Basically, since they get very little calls and you're being nice, they ended up giving me the number directly to level 3 tech. Which has been very helpful over the years. They flagged the router, but the issue is that they won't force a company to swap out unless they get enough flags/complaints. So they called, or I called them, every day for a week. Finally, they had enough to force the company to fix it.
As they explained it, it's shitty being in that position. Since not many users would understand routing issue, since most people wouldn't notice. This means that VERY little people complain, meaning it doesn't get fixed often.
/thread I contacted NFO and they managed to do some rerouting of their own to help me. And yeah I tried to contact a person of higher power just to get shut down with a "You should just press the button behind your router with a pencil" comment.
/thread I contacted NFO and they managed to do some rerouting of their own to help me. And yeah I tried to contact a person of higher power just to get shut down with a "You should just press the button behind your router with a pencil" comment.
If NFO helped you and it worked then the issue was local to them.
If NFO helped you and it worked then the issue was local to them.
Does this stupid shit happen to you?
http://cloud-2.steampowered.com/ugc/3332963388488200009/F55A33B0A397C2824C81B09ED2E0D768064B16E0/
Whoever runs TWC can go die in a shithole, and I do not regret saying this.
Does this stupid shit happen to you?
[img]http://cloud-2.steampowered.com/ugc/3332963388488200009/F55A33B0A397C2824C81B09ED2E0D768064B16E0/[/img]
Whoever runs TWC can go die in a shithole, and I do not regret saying this.