i almost always end up doing other things with my time than pug bc i look in the add channel and known cheaters/extremely toxic people are sitting there bc neet mfs would rather die than not play tf2 even if it's with the stinkiest assholes you've ever met. then they'll say shit like "oh but we won't get enough people if we don't let everyone play" but the reason you struggle to get enough is because half the server members left because mxr is sitting there cheating his ass off
if we were faster with the permas on people that make the community look bad maybe there'd be better retention at the lower levels and thus growth