I'm not asking them to rewind time to make sure I get a quality sticker. I'm cool if the stickers are fucked up and I have to return it; sometimes bad shit happens. I only gave details on the product quality so readers could understand why I think they should unlist the stickers. From what Mothership said in the thread, it seems like they've sampled their stickers before, but for some reason this run took an unexpected nosedive in quality, which I don't think is their fault.
To reiterate, my issue is that the item should not be purchasable while they figure out what's wrong. I don't think that's too much to ask. From a basic internet search, it seems like changing the visibility of the listing is quite easy.

It's in their bio...? You said "some random Discord moderator" when it's the person in charge of the whole Marketing side of things. I can't be any more real than reality.

I don't understand how I'm not clear in my original post.

I just want them to remove it temporarily, so no one orders it thinking they'll get a usable product, and then has to go through the hassle of a refund process for no reason when RGL is already unsatisfied with it.

No, I think I'm good. I don't think having an issue with the way something is done requires you to immediately jump and go join a community league to fix it.

I can't stop rereading my post trying to figure out where I've been misunderstood. I just want them to take it off the storefront. All of the rest of the post is just to provide context and backstory to better support my argument.

EDIT: Maybe the ending bit of my OP? Yeah, I'm unhappy with my experience, but it wasn't enough to make me never want to purchase from them again, and it wasn't enough to make me make this tf.tv post. Like I said, I made the tf.tv post to alert other potential customers of the risks of ordering. Maybe my wording's not great there.

You mean the RGL Marketing Director.

https://i.imgur.com/rOC4PB4.png

That'd be different if I was promised that the item would be removed from the store. Instead, it is a vague "we'll figure out the issues" reply along with telling your customers they have to deal with the return if they don't like it (in direct response to someone asking "are you sure you don't want to remove this?" The marketing director themself said the product was low quality. Who would like it?

EDIT: To be clear, the proper response (imo) for this is:

1. Notify customer that you agree product is unsatisfactory and you are making strides to remove it from the store ASAP
   
2. Resolve issue with manufacturer
   
3. Obtain product as sample
   
4. Assure quality via inspection and use
   
5. Put the product out for consumers to purchase

Fireside produces fantastic merchandise at low costs, and I don't think siyo is making these clothes/stickers/patches himself.

I don't think you actually read my post.

EDIT2: I also gave them 5 days after my recommendation to remove the product from the store. Hot potato issue? The potato is fucking freezing dude LMAO

EDIT: From talking with friends, it seems as a whole my intentions were misinterpreted by a lot of people (I believe this is my own fault). I won't lay out exactly where things went wrong or how I still have issues, as I think it'll just be misinterpreted again and this discussion is not worth having at this point. I regret not running my post by some of my buddies to make sure my intentions were clear and read properly.
I'll close this out by clearing up a few things that hopefully won't invite potential controversy:

1. I do not expect 100% QA perfection from any company or organization. I have worked in multiple types of customer service, where I both had control and no control over the product quality, as well as had my own failings dealing with customers.
   
2. I never expected any RGL entity to shut down the entire store because of a single listing. Just because the sticker listing and actual product I received is messed up does not mean that the shirts are bad.
   
3. I do not believe Mothership should be replaced/fired/transferred/punished/etc.
   
4. I do not believe RGL is fundamentally broken or flawed or that the people running the org don't give a shit.
   
5. This was not intended to be an RGL bashing post; I gave you the backstory of my customer interaction to hopefully let you understand why I felt the need to make this post to protect other consumers. While I am annoyed at certain things, bashing RGL was not the point of this post.

Cheers.

RGL refuses to take this item off the store: be warned now and later of potentially low quality items!

I ordered these TF2 Monuments stickers off of the official RGL merchandise store. I paid a total of 17$ (listed price of 13 + shipping).

You can note from the listing image itself, they appear a little weird. I figured they were just displayed like that due to some weird Teespring store glitch and assumed they were two separate stickers. You wouldn't want text arbitrarily sideways.

When my shipment arrived, here is what I received. This photo was taken with a Pixel 7; a recent phone with a notably high quality camera. I'd say the pictures are quite representative of the item itself. Here is an alternate image with a book with large and small text (for checking my camera quality), as well as a Post It note for scale.

You can first note how the stickers are stuck together. There is no tiny cut or anything that lets you use them separately; in order to use them separately, as obviously intended, you have to cut a perfectly straight line yourself to separate the stickers which is absurd.

Next, you can note the low quality of the stickers themselves; I believe that the source GFX itself is quite high res, but a low res printer was used, resulting in an incredibly poor quality image, making them unusable.

While getting a refund (which I started 8 AM Monday and is not finished yet (this is a Teespring return process, not RGL, to be clear)), I decided to open a support ticket to recommend removal of this item from the store.

The following two images are excerpts of the conversations I had with RGL (edit: the RGL Marketing Director specifically); I would go back and get more screenshots but the ticket was closed without it being my choice.

Dated 10/14/23 5:10 PM CST

https://i.imgur.com/fRAsRvE.png

To recap: they admit it is low quality and that they're looking into other options. In the meantime, they will not take this product off of their official storefront. They cannot do anything about refunds, so if you get the item and you don't like it (you won't), you have to then go through the hassle of returning the item.

So for some reason, it's not RGL's problem that their product quality was not vetted and that you have to wait a week, get the item, realize how dogshit it is, then return it through a poor return process. That's your problem!

RGL, this is business 101. You don't put products on shelves that you aren't willing to back. As a result, I am extremely unhappy with my service and will not buy from your storefront again. I'm not making this tf.tv post because I'm unhappy though; I'm making it to alert other potential customers of the experience I've had, especially because you won't take this item off your storefront despite directly saying the item is low quality.

interesting that you come to tf.tv first instead of making an issue on the github
also pot kettle etc
are you using a custom hud?
are you having issues with extracting the files?
are you able to locate the files he asks you to locate (eg clientscheme)?
what exactly is your issue?

Yeah I was being dumb. The custom models should be fine as long as they load normally. However, it looks like the sticky jumper and the rocket jumper's materials use the bypass trick, so you'd have to remove those to make an accepted version of the pack.
The only part of my mod that is bannable is the pyro's hands, so I'll make a version myself that doesn't use those so people who like it can use it.

Mods that use the bypass are banned on RGL. Just to be 100% clear (because I wasn't 100% sure)

https://i.imgur.com/TwUfUim.png

Since the tutorial linked by J_4rb1 was deleted, here is a tutorial in text form.
https://gamebanana.com/tuts/16573
It's extremely simple. I made one for this mod that removes the hands.
https://gamebanana.com/mods/467431

Minor update:

I've added an option to clear the "highlight" effects. This update only affects the main file, statues.cfg.

You can see the specific changes here.

You can't.
From my perspective (joined S11), RGL does not give a shit about helping new players be aware of these active dangers. I assume it's because you're supposed to solely play RGL pugs (which are mostly HL and probably aren't good for new players) because what you do outside of the league is Not Their Problem.
Serveme doesn't care either: Nursey, whose 90% of logs are on serveme servers, is not banned from the service.
The "representatives of the league" don't care either: A few (many? idek) of them are still friends with Nursey, including b4nny. Some of them even pug with Nursey.

So when your "community" league, your main provider of servers, and your influential high level players (including the public face of competitive TF2) all feel it is Not Their Problem, it has to become our problem, because Nursey is still active in competitive circles.
(I don't know how far these three groups should go towards taking action on this issue, but it's clear so far that it is and will be nothing.)

I think you mean IM and above? IM almost always plays 930 1030.

czarchasm00 to czarchasm

shut up

I screwed up and put in a last-minute change to some aliases but forgot to replicate the changes across the whole file. As a result, the kill_ alias does not work. It's a pretty simple fix, but regardless, be sure to update your statues.cfg with the one in the OP so your alias will work.

You can see the specific changes here.

Statues.cfg is a model spawner script that can spawn a variety of models. Its main purpose is to aid mentors and coaches in map reviewing.
The original script was made by Q. Thanks to M17 for showing me it and FlipFTW providing me with more of the pieces.
The original script had some aliases and intended functionality that did not work. I've fixed it up as much as possible to what I believe was the original intent, as well as added some new functionality and cleaned up the file a bit.

List of models you can spawn:

• All 9 classes, RED and BLU variant
  
• RED and BLU stickies (these appear larger so they can be spotted easily from a bird's eye view)
  
• RED and BLU sentries
  
• RED sticky jumper stickies (these appear larger so they can be spotted easily from a bird's eye view)
  
• "Highlight" effect; It's the white moving particle effect shown here around the door

Installation Method 1:

Place statues.cfg wherever you keep custom cfgs.
Next, create a folder and name it "statues". Inside this "statues" folder, create three cfg files as listed below with code as follows:
red.cfg:

ent_fire red_* addoutput "skin 0"

blu.cfg:

ent_fire blu_* addoutput "skin 1"

big_sticky.cfg:

ent_fire red_sticky_statue addoutput "modelscale 3"
ent_fire blu_sticky_statue addoutput "modelscale 3"
ent_fire jump_sticky addoutput "modelscale 3"

Go to line 36, 37, and 38 in statues.cfg, and change the location of these files to the correct path so statues.cfg can execute them.

Installation Method 2:
Alternatively, download my TF2 settings repository on Github (click green Code button, download ZIP), go to cfg/overrides/, take statues.cfg and the folder statues, and throw them in where you keep your cfgs. Correct the lines 36-38 as stated above.

Regardless, it should end up something like this:

https://i.imgur.com/DC7e70H.png

Usage:
Execute it as you would any other script; the console will then be cleared and a list of the current binds and aliases for the script will show up for ease of use.

It is highly recommended you have a script to reset your binds to your preferred keys already installed, as this script will change them.

Probably should have the Discord tags of the owners for the invite-only PUG servers, as long as they consent to their Discord tag being shared. I will only share the invite links of some servers.
Also should add whether the server allows RGL banned players are not. Really important as quite a few of the active ones allow RGL banned players

NA 6s Pugs (unless otherwise stated)
Drift Pugs, Inactive (likely dead due to Jamillia getting perma'd);
Hoboleague, Dead (moved to All Pugs): https://discord.gg/4gpH739T2z
Dr Pepper Pugs, Inactive (owned by RainOfLight)
Mushroom Mann Pugs (NC-AM pugs), Dead (owned by MushroomMann)
scientist pugs, Dead (owned by Miperton)
Gem Pugs, Unknown Status (Default role cannot see anything, unknown owner): https://discord.gg/etewuHk
Deafened pugs, Is It Really Dead If It Never Lived, (owned by deafened)
Testco.TF, Dead (owned by Muddy), invites disabled; ran 6s with experimental maps
TF2Maps Competitive, Dead (sweglord227 is admin, unknown owner), https://discord.gg/EPQR4T6YgP (6s with experimental maps)
kitten pugs, Dead (owned by cron, killed after drama)
Resurrection Pugs, Is It Really Dead If It Never Lived, (owned by rainbow)
Ice Cream Pugs, Dead (owned by ooga booga)
LeCrumble Pugs, Dead (owned by LeCrum)

Also Shadow Wizard only allows AM-IM players

HL/Alt:
_realistic_worm_..., Unknown Status (owned by the smoke); another Passtime pug server
HLMixes, Dead (owned by NikolaNido): https://discord.gg/kudjAXD
Ultiduo City Pugs, Dead (owned by Cloud): https://discord.gg/duRxjaufPA
The Spooky Orchestra, Inactive (owned by Des1_): https://discord.gg/fbaFu8DzMd (partnered with Pottsfield HL pugs)
Summit Ultiduo, Dead (owned by Adwill): https://discord.gg/GMgQ8cVQJz (unable to do anything in server)
4s Passtime League, Active (owned by weeabruh): https://discord.gg/QNYUBC3RdQ
Red Pugs, Dead (owned by Davidredface): https://discord.gg/78cw3sGgbY (HL)

That's all I got. Cool that you made this list.

not sure i get the point of locking one thread but not the other
edit: nvm