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Game's stuck on white screen after launch screen
posted in Q/A Help
1
#1
0 Frags +

So I recently reinstalled Windows and downgraded meanwhile, from 8.1 to 7. TF2 worked fine at first, but now it just starts, shows the normal loading screen, then goes full white and it's stuck there. If I try clicking on the game I end up with "hl2.exe stopped working".

Some system info from Steam:

Processor Information:
    Vendor:  GenuineIntel
    CPU Family:  0x6
    CPU Model:  0x25
    CPU Stepping:  0x5
    CPU Type:  0x0
    Speed:  1995 Mhz
    2 logical processors
    2 physical processors
    HyperThreading:  Unsupported
    FCMOV:  Supported
    SSE2:  Supported
    SSE3:  Supported
    SSSE3:  Supported
    SSE4a:  Unsupported
    SSE41:  Unsupported
    SSE42:  Unsupported

Network Information:
    Network Speed:  

Operating System Version:
    Windows 7 (64 bit)
    NTFS:  Supported
    Crypto Provider Codes:  Supported 311 0x0 0x0 0x0

Video Card:
    Driver:  ATI Mobility Radeon HD 5470

    DirectX Driver Name:  atiu9pag.dll
    Driver Version:  8.692.1.0
    DirectX Driver Version:  8.14.1.6091
    Driver Date: 22 Jan 2010
    OpenGL Version: 3.2
    Desktop Color Depth: 32 bits per pixel
    Monitor Refresh Rate: 60 Hz
    DirectX Card: ATI Mobility Radeon HD 5470
    VendorID:  0x1002
    DeviceID:  0x68e0
    Number of Monitors:  1
    Number of Logical Video Cards:  1
    No SLI or Crossfire Detected
    Primary Display Resolution:  1366 x 768
    Desktop Resolution: 1366 x 768
    Primary Display Size: 18.98" x 10.67"  (21.73" diag)
                                            48.2cm x 27.1cm  (55.2cm diag)
    Primary Bus Type Not Detected
    Primary VRAM: 512 MB
    Supported MSAA Modes:  2x 4x 

Sound card:
    Audio device: Speakers (High Definition Audio

Memory:
    RAM:  2988 Mb

Miscellaneous:
    UI Language:  English
    Microphone:  Not set
    Media Type:  DVD
    Total Hard Disk Space Available:  288413 Mb
    Largest Free Hard Disk Block:  126917 Mb
    OS Install Date: sty 01 1970
    Game Controller: None detected

Installed software:
    7-Zip 9.20
    AMD Catalyst Control Center
    AMD Catalyst Install Manager
    AMD Drag and Drop Transcoding
    AMD Wireless Display v3.0
    ATI AVIVO64 Codecs
    Catalyst Control Center - Branding
    Catalyst Control Center Core Implementation
    Catalyst Control Center Graphics Full Existing
    Catalyst Control Center Graphics Full New
    Catalyst Control Center Graphics Light
    Catalyst Control Center Graphics Previews Common
    Catalyst Control Center Graphics Previews Vista
    Catalyst Control Center Localization All
    CCC Help Chinese Standard
    CCC Help Chinese Traditional
    CCC Help Czech
    CCC Help Danish
    CCC Help Dutch
    CCC Help English
    CCC Help Finnish
    CCC Help French
    CCC Help German
    CCC Help Greek
    CCC Help Hungarian
    CCC Help Italian
    CCC Help Japanese
    CCC Help Korean
    CCC Help Norwegian
    CCC Help Polish
    CCC Help Portuguese
    CCC Help Russian
    CCC Help Spanish
    CCC Help Swedish
    CCC Help Thai
    CCC Help Turkish
    ccc-core-static
    ccc-utility64
    Counter-Strike: Global Offensive
    Counter-Strike: Global Offensive - SDK
    Defraggler
    HP Deskjet 2050 J510 series Basic Device Software
    HP Deskjet 2050 J510 series Product Improvement Study
    HP Photo Creations
    HP Update
    Microsoft .NET Framework 4.5
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
    Mozilla Firefox 39.0 (x86 pl)
    Mozilla Maintenance Service
    Notepad++
    Steam

Any ideas on what I could do to fix it?
And yes, I've tried veryfing files and defragmenting, neither helped.

So I recently reinstalled Windows and downgraded meanwhile, from 8.1 to 7. TF2 worked fine at first, but now it just starts, shows the normal loading screen, then goes full white and it's stuck there. If I try clicking on the game I end up with "hl2.exe stopped working".

Some system info from Steam:

[code]Processor Information:
Vendor: GenuineIntel
CPU Family: 0x6
CPU Model: 0x25
CPU Stepping: 0x5
CPU Type: 0x0
Speed: 1995 Mhz
2 logical processors
2 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Unsupported
SSE42: Unsupported

Network Information:
Network Speed:

Operating System Version:
Windows 7 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: ATI Mobility Radeon HD 5470

DirectX Driver Name: atiu9pag.dll
Driver Version: 8.692.1.0
DirectX Driver Version: 8.14.1.6091
Driver Date: 22 Jan 2010
OpenGL Version: 3.2
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: ATI Mobility Radeon HD 5470
VendorID: 0x1002
DeviceID: 0x68e0
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1366 x 768
Desktop Resolution: 1366 x 768
Primary Display Size: 18.98" x 10.67" (21.73" diag)
48.2cm x 27.1cm (55.2cm diag)
Primary Bus Type Not Detected
Primary VRAM: 512 MB
Supported MSAA Modes: 2x 4x

Sound card:
Audio device: Speakers (High Definition Audio

Memory:
RAM: 2988 Mb

Miscellaneous:
UI Language: English
Microphone: Not set
Media Type: DVD
Total Hard Disk Space Available: 288413 Mb
Largest Free Hard Disk Block: 126917 Mb
OS Install Date: sty 01 1970
Game Controller: None detected

Installed software:
7-Zip 9.20
AMD Catalyst Control Center
AMD Catalyst Install Manager
AMD Drag and Drop Transcoding
AMD Wireless Display v3.0
ATI AVIVO64 Codecs
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Common
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center Localization All
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
ccc-core-static
ccc-utility64
Counter-Strike: Global Offensive
Counter-Strike: Global Offensive - SDK
Defraggler
HP Deskjet 2050 J510 series Basic Device Software
HP Deskjet 2050 J510 series Product Improvement Study
HP Photo Creations
HP Update
Microsoft .NET Framework 4.5
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Mozilla Firefox 39.0 (x86 pl)
Mozilla Maintenance Service
Notepad++
Steam
[/code]

Any ideas on what I could do to fix it?
And yes, I've tried veryfing files and defragmenting, neither helped.
2
#2
1 Frags +

How long do you wait? My game does this every once in a while but if I wait ~a minute it boots fine and is good for a while

How long do you wait? My game does this every once in a while but if I wait ~a minute it boots fine and is good for a while
3
#3
0 Frags +
Knuckles_How long do you wait? My game does this every once in a while but if I wait ~a minute it boots fine and is good for a while

I didn't really wait long, I'll try waiting for a bit.

EDIT:

Didn't helped, waited like 5-6 minutes and it's still frozen.

[quote=Knuckles_]How long do you wait? My game does this every once in a while but if I wait ~a minute it boots fine and is good for a while[/quote]

I didn't really wait long, I'll try waiting for a bit.

EDIT:

Didn't helped, waited like 5-6 minutes and it's still frozen.
4
#4
1 Frags +

reinstall? you may have messed something up in the game files if you installed a new config/hud

reinstall? you may have messed something up in the game files if you installed a new config/hud
5
#5
0 Frags +
cmereinstall? you may have messed something up in the game files if you installed a new config/hud

Well... if it was something with the files I'm pretty sure validating files would catch it up. And I wasn't installing anything new to the game. Well, I was if modyfing huds counts as installing something.

[quote=cme]reinstall? you may have messed something up in the game files if you installed a new config/hud[/quote]

Well... if it was something with the files I'm pretty sure validating files would catch it up. And I wasn't installing anything new to the game. Well, I was if modyfing huds counts as installing something.
6
#6
2 Frags +

Modifying huds could for sure cause the problem. Uninstall your HUDs. And if that doesn't work reinstall. I know someone that couldn't use custom HUDs at all until he reinstalled and he had no idea why

Modifying huds could for sure cause the problem. Uninstall your HUDs. And if that doesn't work reinstall. I know someone that couldn't use custom HUDs at all until he reinstalled and he had no idea why
7
#7
0 Frags +
Knuckles_Modifying huds could for sure cause the problem. Uninstall your HUDs. And if that doesn't work reinstall. I know someone that couldn't use custom HUDs at all until he reinstalled and he had no idea why

I'll try that
EDIT: Removing the hud didn't worked, I'll try tampering around with launch options and validate the files again, if that won't work, I'll just reinstall

SCRAP THAT, it worked suddenly, weird

[quote=Knuckles_]Modifying huds could for sure cause the problem. Uninstall your HUDs. And if that doesn't work reinstall. I know someone that couldn't use custom HUDs at all until he reinstalled and he had no idea why[/quote]

I'll try that
[s]EDIT: Removing the hud didn't worked, I'll try tampering around with launch options and validate the files again, if that won't work, I'll just reinstall[/s]

SCRAP THAT, it worked suddenly, weird
8
#8
0 Frags +

Turns out the hud is the issue, thanks guys for help.

Turns out the hud is the issue, thanks guys for help.
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