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Crashes/BSOD when trying to launch games - help?
posted in Hardware
1
#1
0 Frags +

Starting last night, my wife's PC does one of two things when trying to launch any game through Steam:

1. Game goes into "not responding" in task manager and crashes
OR
2. BSOD

The GPU and PSU are both only 2-3 months old.

Here is the crash report from the BSOD:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8007037010
BCP2: FFFFF88006CC0CAC
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\111515-10046-01.dmp
C:\Users\Holly\AppData\Local\Temp\WER-17050-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0...

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Here are the system specs:
Motherboard: ASrock Z75 Pro3
CPU: Intel i5 2500
GPU: AMD R7 360 (Latest driver installed)
RAM: 8GB DDR3
PSU: Corsair CX750M
Storage: Windows installed on an OCZ Vertex SSD, Steam and games installed on a Seagate 500GB HDD

PLEASE HELP!

Starting last night, my wife's PC does one of two things when trying to launch any game through Steam:

1. Game goes into "not responding" in task manager and crashes
OR
2. BSOD

The GPU and PSU are both only 2-3 months old.

Here is the crash report from the BSOD:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8007037010
BCP2: FFFFF88006CC0CAC
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\111515-10046-01.dmp
C:\Users\Holly\AppData\Local\Temp\WER-17050-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0...

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Here are the system specs:
Motherboard: ASrock Z75 Pro3
CPU: Intel i5 2500
GPU: AMD R7 360 (Latest driver installed)
RAM: 8GB DDR3
PSU: Corsair CX750M
Storage: Windows installed on an OCZ Vertex SSD, Steam and games installed on a Seagate 500GB HDD


PLEASE HELP!
2
#2
0 Frags +

"BCCode: 116" points to the GPU

rollback gpu drivers if you just updated, or maybe try beta drivers. do a full uninstall and reinstall. also if you're overclocking the GPU disable it

do those files mentioned in the error say anything else useful?

"BCCode: 116" points to the GPU

rollback gpu drivers if you just updated, or maybe try beta drivers. do a full uninstall and reinstall. also if you're overclocking the GPU disable it

do those files mentioned in the error say anything else useful?
3
#3
-1 Frags +
erkston"BCCode: 116" points to the GPU

rollback gpu drivers if you just updated, or maybe try beta drivers. do a full uninstall and reinstall. also if you're overclocking the GPU disable it

do those files mentioned in the error say anything else useful?

Started happening last night, updated to beta drivers this morning with no help. Full uninstall and reinstall of what? GPU drivers? I'm not overclocking her GPU at all.

[quote=erkston]"BCCode: 116" points to the GPU

rollback gpu drivers if you just updated, or maybe try beta drivers. do a full uninstall and reinstall. also if you're overclocking the GPU disable it

do those files mentioned in the error say anything else useful?[/quote]

Started happening last night, updated to beta drivers this morning with no help. Full uninstall and reinstall of what? GPU drivers? I'm not overclocking her GPU at all.
4
#4
1 Frags +

yes gpu drivers

yes gpu drivers
5
#5
1 Frags +

Uninstalling/Reinstalling drivers seems to have fixed the issue. Thanks mate. Fucking weird shit. I run Nvidia on my PC, but decided on the AMD card for her. Guess that was a mistake.

Uninstalling/Reinstalling drivers seems to have fixed the issue. Thanks mate. Fucking weird shit. I run Nvidia on my PC, but decided on the AMD card for her. Guess that was a mistake.
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