Hey guys,
Figured I'd make this thread to clear up some recent issues regarding saloon.
Regarding the 20b vs froyo match:
This never should have been verified. I'm not sure who did verify it, but we're actively trying to find out. Regardless, many people unfairly lost (and won) their bets. We've taken steps to rectify this:
All items that were given to "winners" that were not withdrawn yet were given back to their betters. This represents about 50% of the items that were lost. The remainder are being paid out of our own pockets; all items that were lost are being exchanged with items of equivalent value. This process takes a little bit of time so please do be patient. In total, ~80 keys are yet to be paid back.
Regarding not winning items for bets you placed:
Essentially, what this boils down to is the fact that not enough items are being bet on matches to ensure fair distribution of items. Because some items are rather valuable, and most bets are not, what this means is that sometimes it's impossible to fairly pay out a bet. Usually this means you're underpaid, but it can also mean you're not paid at all or overpaid.
We have had a system in place since Saloon began to solve this wherein if we need to, we can exchange some of those higher-value items for some lower-value items that we own. The problem is, actually acquiring these low-value items to perform the automated exchanges is difficult. We're working on a system to automatically exchange low-value items from sweetstakes to saloon to remedy this.
That said, I understand the lack of communication regarding this issue has been disappointing and I don't blame you for being upset. Simply put, saloon has not been performing up to the par the TF2 community deserves and for that we apologize.