My routing issues to Chicago (from New York) was fixed after like a day which was pretty cool.

I remember someone mentioning that the stat pages were going to get better(incorporate more stats and better formatting?) even though I haven't noticed any changes on it.

Nothing out of the ordinary thus far. But is my team going to get awarded the ffw from this match or will we always be missing a match in the overall standings..

http://play.esea.net/index.php?s=stats&d=match&id=3637315
http://play.esea.net/teams/68718

Fixed that for you, but it could've been completed via a Support Ticket on the website :)

Why dont we have more chicago servers (and total number of available league servers)? Like for this upcoming Thursday I can only pick from one server (dal99). So I have to pick another day to play? I submitted a ticket a day ago, but no one has responded... help.

Pretty unacceptable for a paid service in my opinion.

Edit: now its saying there are no servers available for thursday between 830cst and 10cst. :/

Put dm on your servers please.

the new admin, that tri guy, he does his job pretty well so no complaints on the support side

CHRRRISS, I have 5 years worth of support tickets about that issue on my account, and it's still not resolved.

medic stats?

@kuza really that is crazy. I have never had a ticket unresolved. I just expected a faster response.

+ESEA - On the other hand, I feel tri has been doing an amazing job. I definitely appreciate his fast responses.

bleh ESEA - I wasnt so thrilled about when we played him (tri's team), with half our team with 120+ ping. And he didnt inform me about being able to submit a ticket to get a new server. I just thought that b/c everyone could not agree on a server we had no other options. Then afterwards tri told me we could have... but that was a mistake on my part. I should have read the rules to their entirety to know that. So FYI if you have some bad ping issues in future matches.

My biggest grief is that we're PAYING for a service that isn't being delivered to the extent it should be. If two paid teams pay to play on a Dallas server they should be able to, otherwise reimburse them or give them a free month. Several matches this season (3-4) we've had to switch servers to Virginia or NYC due to routing or servers crashing due to bad coding. Now we know it's not done intentionally or your fault exactly, however as a paying customer we should be reimbursed due to the lack of service being provided. Sure, you guys switch the servers for us but we're still spending an extra hour of our time to wait for everything to be reconfigured just so we can play. So an 11:00 match scheduled days in advance ends up being a 12:30 match due to bad service. We understand stuff happens but you should do right by your customers who have stuck with ESEA throughout it all and send something our way. Coupons, free months, whatever.

Summarize:
1) Servers crashing
2) Bad routing for a lot of people with mixed isp's
3) Not many people use VA/NYC so you should get more Illinois servers for use
4) Time wasted due to having to deal with above issues

Killing is a really good admin and does his best to keep everything together but he's only one man and he needs help. I know that tri was recently added as an admin but he's far from where Killing is. Tri really needs to be brought up to speed so he can be as useful as Killing is when crunch time hits. They're both timely but tri simply doesn't know how to do half the stuff Killing does from my experiences with him.

Also medic stats would be nice since they're implemented in pretty much every other tf2 stat recorder now. SizzlingStats would be a good place to start.

Thanks for reaching out to us Shooter. Happy Easter!

What's the ticket number?

Can't say it more, but read your league rules :)

I've seen your ticket about the servers crashing, that's resolved. The bad routing, I've said countless of times, open a game server routing ticket, and include the details asked, sometime ESEA can fix it. Noted the Illinois idea. Pretty sure it doesn't happen THAT often that you need to switch servers, but I'll look into that.

David's still learning how things are done, and what to do in different situations, but keep in mind that Joey has about ~5 years of experience, David only joined ESEA 3 months. He does a very good job, nonetheless.

ticket no: 155665

Joey/David will help you with that, but usually a ticket opened on a Saturday afternoon is replied by the Sunday night. Sorry about that!

I've been saying this for awhile but after the first 6 have been paid up the league fee should be lowered for backups (this is mainly an invite suggestion but can apply for other leagues too) You would be getting more people paid up and more teams would have options beyond their starting 6 instead of always having to reschedule because no one wants to pay $50 to play a couple matches

I understand it all gets resolved - in time - but it doesn't change the fact that the services weren't being properly delivered to paying customers when it was supposed too. So we, as the consumer, get what in return for having to deal with the issues that weren't quickly fixed (As I stated we switched locations 3 maybe 4 times). Everything was addressed except for the compensation factor for the individuals who stick by the league even while cevo is trying to push through. I think a little empathy goes a long way and some free premium codes, something to that effect, would be a nice gesture to maintain your player base (and more importantly, get the ones back that switched over to cevo). I thought we were turning over a new leaf. Trust and treating your customers like family is the best way to run a business. If you were a pizza guy, and said the delivery would come in 20 mins, and it takes 1 1/2 hours, would you compensate the customer in some way who waited forever for their food? I think so. Otherwise you'd more than likely lose the customer (SEE:CEVO). I commend you for your efforts in getting everything straightened out and I also want to thank you for listening to us Shooter.

There are also a lot of solo casters doing their thing, perhaps ESEA should look into covering more crucial matches in each division. Twitch John says the TF2 base is constantly growing in every category. If you're looking to profit more off of the game to provide a better service this is one area where you could definitely improve the overall income of the game if done the correct way.

I'd also like to say one final thing. Combining the main/im divisions was a great move and it's paying off. Not too many teams died early and the competition is pretty good amongst the top 10 teams. It was definitely a better alternative than cancelling the league altogether. So congrats on that success. The competition in ESEA is still far superior than CEVO which is also a good thing that you should work off of. That's what keeps me coming back at least.

The goal is to have main back next season :)

Still dodging the compensation though! How about this. If there are server issues going on, why not put in a rule that allows us to run our own servers using the ESEA configs of course as long as both teams agree. Then we can just forward the scores to admins to input manually into the website. This would save your admins from being bombarded on bad nights and allow us to get our games done without having to wait hours upon hours to get a 10 minute match done with. Didn't even mention the client issues. It either goes really well or really horrible. There should be alternatives.

"why not let us pay to not use your service"

I would much prefer to fix the issues (as we do right now), than take the matches elsewhere. I doubt it takes hours, after hours to change a server on ESEA.

Why do virgina/cali/ny/georgia servers even exist? The money could go towards more chi/dal/denver servers

how about medic stats?

Sorry, I didn't reply to your message first, but I noted this :)

These servers are used by a lot of teams, so I'm not sure why taking them down would benefit the players.

Ignoring idiotic suggestions such as compensation and whatever drploxo said.. the main suggestions and whether they are implementable are going unanswered and we're hoping to know the viability of them.
1. Expanded stats (#9 suggestion) if you need an example of what I think players are hoping for are more the lines of www.sizzlingstats.com, I know the owner of that would be more than willing to help ESEA with any questions about implementing them (SizzlingCalamari is one of the nicest people ever) .. I mean it's not vital but it would be very nice to have after this many seasons.
2. DM on servers (#6 suggestion) getting 12 on a server does take some time and having this pregame mod on servers would be nice.. would also give people who connect early something to do. I know lpkane said something about having match servers as vanilla as possible but I feel this is a bit archaic
3. My suggestion of lowering backup fees, see my reasoning at #18
4. Some sort of backup plan on those days the client downright breaks because of a TF2 update or the client is just broken, maybe ESEA servers that can be put up that aren't required by the client in case of emergencies or the sort. And perhaps can be put up quickly in case it's a high profile match and stv isn't working. Dunno, just a thought.. though the client seems better this season although it might just be because I'm not using it as much.

Edit: oh whoops, #1 was responded to while I was typing this!

ESEA pug servers have a dm mod so no excuses please. Also, those obscure servers are only ever used out of sheer necessity.

2. Something Joey brought to me, but I prefer not to touch the League mod during a season, to implement such a thing, and possiblity have small issues for matches.
3. That's not possible, unfortunately.
4. Like I've said earlier, things should be fixed, and not sent somewhere else. I think ESEA has made great improvements for the updates (I think we didn't have any downtime this season, thanks to the client team) :)