Hi everyone,
UGC is always open to criticism. Us being a free league does not mean you should expect or accept lower standards from us. We should should always strive and aspire for the best. That will hold truth whatever situation the TF2 competitive community faces and whatever challenges we face.
I used to be in your shoes and I can still see myself in them. I joined the UGC admin team because its community motivated me. That holds truth for all TF2 admins. We do our job because of our passion for the game. We do it because we realize how amazing this community can be.
I have always considered myself fairly active in the community. Like many of you, I have never been shy about expressing my opinion about UGC. Like you, I would be disappointed to see that I spent my time posting paragraphs and paragraphs of suggestions or constructive criticism which in the end, to me, seemed like it ended up falling on deaf ears. Some of those topics were actually brought up in an interview that I conducted with them here, months prior I officialy joined the admin team.
Quite frankly, when I joined UGC, I expected the worst. I understood that they put hours and hours of their free time, sacrificing personal hobbies, to give to the community. That is a fact that no one can contest. Like many of you however, what I had trouble understanding is why they didn't post and, quite bluntly, didn't seem to care.
It would have been a pain for me to see that they didn't care; that I had decided to commit my time to an organization who did what they did for the wrong reasons. That they might have started it out of sheer passion but that by now, they simply did it because they felt like it was an obligation. But it was the opposite and, unfortunately, that was an even painful truth for me to see.
I'm posting this on a personal level, I have not been asked by the Head Admins to do so. Trust me when I tell you that I'm not looking for anyone's pity. But it truly breaks my heart and I do become a little emotional when I see that behind each decision and criticism UGC faces, there is an explanation. It pains me to see that if we could clone our Head Admins and send them to answer all of these criticisms, then maybe it would help the community understand our position better. I'm not saying UGC has never made any mistakes. We all do. What I'm saying is those mistakes were all made due to a valid reasoning and with all parties' interest in mind.
I will end this post by saying that UGC has heard your concerns. And that we do care. snowblindfrog has posted here to say so, after we were able to confirm some initial details. I know that it seems like a short message, but the amount of words is not representative of its value.
Thanks to everyone and cheers to the TF2 community,
Mamboulay