FunsJust kinda dumb considering the last team we played got a default loss vs us because they were one second late. Rules should more clearly state that if you message admins you can apparently be really late and still play your game. It's sorta unfair to other teams who wouldn't have known about this.
Nobody realized that time limits were going to be this strict, and if your other team had hit the contact admin button and we had seen what happened, we of course would have restarted the match to avoid the forfeit.
Unfortunately with so many games going on that first round, and with this being a completely untested system with some definite issues, it was very tough for us admins to take care of every little issue. It's even tougher for us to pursue issues that aren't brought up to us by you the players, because we're so busy trying to deal with the issues that are brought up that we can't spend time digging for ones that aren't.
I hope that FACEIT takes all of this feedback into account when they work on revising their system, so we can avoid this kind of stuff in the future, for both your sanity and ours. So far they've been nothing but great though, so they do deserve a chance.