I have coached a few and these are my thoughts:
- players should be more familiar with mumble (push to talk or functioning voice activation and correct mic volume) and how to use console (connecting to a server). This could be accomplished by a quick PDF or something they should read before actually playing in the mix.
- range of skill is too wide. One time I had a player who didn't even know the map (granary) and had a total of 30 hours in TF2. On the same team was a mid open player with 1100 hours in TF2. Like breloom said, its not a great learning experience when there is such disparity between players. This could be fixed by maing it more clear the requirements to be in pugs and when you should move up to lobby/pug na. With that said, coaches should suggest when they should move up or when they should simply put more hours in the game.
- Stay on specific maps for a given night (i.e., next week is badlands night). See if a coach is willing to do a quick map overview when there are a significant number of players then they can go apply what they have heard in a mix.
You're doing a good job Vick. I will try to come around to coach more. Sometimes it can be rough but its a trade off for giving the community more competitive members.