Ren: I understand the listing was a mistake, but I don't think it's right to cancel a customer's order after sending out a message confirming the purchase (which then confirms that there was no error verifying my information). My complaint isn't about the error in the item listing, but how Best Buy has handled it.
That is understandable.
I wish there was more I can do!
Ren: There's no one you could redirect me to who has more authority over the matter?
Best Buy is working on a solution as we speak.
Ren: So they're planning to email the game codes to customers who purchased them?
Supervisors have been working hard to make sure that we are getting all the information we can possibly have.
Although, we do not know that yet!
Ren: I think the only reasonable solution is to mail game codes to customers who purchased them, and to not lie about why the orders were cancelled.
There are no lies being told here.
I completely agree with you.
Ren: "We're sorry, but the order you placed on July 11, 2013 has been canceled because we were unable to verify your information."
Ren: It's lying when you send that to a customer when it is not true.
I see.
I wish I had control over that, I am sorry on behalf of Best Buy!
Ren: So you can't redirect me to someone with more authority over the issue?
I can indeed. Who would you like to speak with?
Ren: Someone who manages online sales or who has the authority to handle reversing the current course of action taken by Best Buy.
There are thousands of people all over the country with this issue, including myself who are empathizing with you.
I can give you to my supervisor.
Ren: Sure, thanks.
There is a wait, however, if that is okay.
Ren: Not a problem
Thanks.
I kinda feel like an asshole but Best Buy sucks anyway.
[quote]Ren: I understand the listing was a mistake, but I don't think it's right to cancel a customer's order after sending out a message confirming the purchase (which then confirms that there was no error verifying my information). My complaint isn't about the error in the item listing, but how Best Buy has handled it.
That is understandable.
I wish there was more I can do!
Ren: There's no one you could redirect me to who has more authority over the matter?
Best Buy is working on a solution as we speak.
Ren: So they're planning to email the game codes to customers who purchased them?
Supervisors have been working hard to make sure that we are getting all the information we can possibly have.
Although, we do not know that yet!
Ren: I think the only reasonable solution is to mail game codes to customers who purchased them, and to not lie about why the orders were cancelled.
There are no lies being told here.
I completely agree with you.
Ren: "We're sorry, but the order you placed on July 11, 2013 has been canceled because we were unable to verify your information."
Ren: It's lying when you send that to a customer when it is not true.
I see.
I wish I had control over that, I am sorry on behalf of Best Buy!
Ren: So you can't redirect me to someone with more authority over the issue?
I can indeed. Who would you like to speak with?
Ren: Someone who manages online sales or who has the authority to handle reversing the current course of action taken by Best Buy.
There are thousands of people all over the country with this issue, including myself who are empathizing with you.
I can give you to my supervisor.
Ren: Sure, thanks.
There is a wait, however, if that is okay.
Ren: Not a problem
Thanks.[/quote]
I kinda feel like an asshole but Best Buy sucks anyway.
I'd honestly be fine if they cancelled everyone if they revoked the keys of the people who bought it en masse as well. Luck is luck, and while a new game for almost free is cool, I can get over not having it.
If they don't take action against the hoarders, though... I'm not going to be happy.
I'd honestly be fine if they cancelled everyone if they revoked the keys of the people who bought it en masse as well. Luck is luck, and while a new game for almost free is cool, I can get over not having it.
If they don't take action against the hoarders, though... I'm not going to be happy.
order was cancelled. oh well :(
order was cancelled. oh well :(
4 hours later and it's still processing
4 hours later and it's still processing
Yumeh4 hours later and it's still processing
It's going to be cancelled.
Edit: Also my cancellation e-mail says this: "We're sorry, but there was a problem processing the item listed below and it was canceled."
[quote=Yumeh]4 hours later and it's still processing[/quote]
It's going to be cancelled.
Edit: Also my cancellation e-mail says this: "We're sorry, but there was a problem processing the item listed below and it was canceled."
Milo, I would unicycle across water while training my parrot to communicate with the bald eagle on my other shoulder in order to help my pet monkey get a 2400 on its SAT if that's what it would take to get Metro: Last Light.
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(disclaimer -- can't actually do all that stuff)
Milo, I would unicycle across water while training my parrot to communicate with the bald eagle on my other shoulder in order to help my pet monkey get a 2400 on its SAT if that's what it would take to get Metro: Last Light.
[spoiler](disclaimer -- can't actually do all that stuff)[/spoiler]
i ordered 3. one was canceled a few hours ago. the other 2 are still processing. sorry mausy =(
i ordered 3. one was canceled a few hours ago. the other 2 are still processing. sorry mausy =(
So this is better than piracy how?
Oh yeah, on top of you getting the game for free, some intern gets fired for fucking up. ggwp.
So this is better than piracy how?
Oh yeah, on top of you getting the game for free, some intern gets fired for fucking up. ggwp.
2 copies canceled now. sorry cole. fucking bestbuy didnt let you get your birthday gift!
i assume my 3rd and final copy will get canceled soon too. Im going to complain to bestbuy for false advertising and get some free gift cards. Bestbuy fucked me over a few years ago for about $300 so they can suck a bag of dicks.
2 copies canceled now. sorry cole. fucking bestbuy didnt let you get your birthday gift!
i assume my 3rd and final copy will get canceled soon too. Im going to complain to bestbuy for false advertising and get some free gift cards. Bestbuy fucked me over a few years ago for about $300 so they can suck a bag of dicks.
Pretty much what thrasher said. About 5 years ago my dad bought some mediocre prebuilt computer from them, and when we unboxed it the case was completely trashed, corners were bent, pockmarked, basically looked like someone had thrown it into the back of a truck and then repackaged it on arrival. BestBuy refused to do anything about it, complaining that it was somehow our fault and because we didn't have evidence that WE didn't repackage it. So yeah, I have no moral problems with exploiting this further.
Pretty much what thrasher said. About 5 years ago my dad bought some mediocre prebuilt computer from them, and when we unboxed it the case was completely trashed, corners were bent, pockmarked, basically looked like someone had thrown it into the back of a truck and then repackaged it on arrival. BestBuy refused to do anything about it, complaining that it was somehow our fault and because we didn't have evidence that WE didn't repackage it. So yeah, I have no moral problems with exploiting this further.
If you feel like a dick or feel like others are dicks for pursuing their penny games, you can easily look at nearly any Best Buy post on Reddit and see why they're a shitcan excuse for a company.
The end result of my chat was that the girl and her supervisor are powerless to do anything ever, and I was told to call their support line.
Something else brought up was their terms of service, which included the right to be cunts about their listings.
If you feel like a dick or feel like others are dicks for pursuing their penny games, you can easily look at nearly any Best Buy post on Reddit and see why they're a shitcan excuse for a company.
The end result of my chat was that the girl and her supervisor are powerless to do anything ever, and I was told to call their support line.
Something else brought up was their terms of service, which included the right to be cunts about their listings.
They don't lose any money by giving you a download. If you don't like the company then pirate the game so they're 1 cent worse off. Or better still buy the game from a competitor. If you think you're exacting revenge on their management or shareholders by making life marginally more difficult for their customer service employees (who give about as much of a shit as you do) then you have a very distorted view on the world.
They don't lose any money by giving you a download. If you don't like the company then pirate the game so they're 1 cent worse off. Or better still buy the game from a competitor. If you think you're exacting revenge on their management or shareholders by making life marginally more difficult for their customer service employees (who give about as much of a shit as you do) then you have a very distorted view on the world.
It's not about the low-end customer service employees, it's about reaching somebody who can actually do more than try to hold my hand and say, "we empathize."
It's not about the low-end customer service employees, it's about reaching somebody who can actually do more than try to hold my hand and say, "we empathize."
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a full day and some hours later and im still in process
a full day and some hours later and im still in process
xba full day and some hours later and im still in process
This I want my fucking penny back so i can spend it on a fucking steam card
[quote=xb]a full day and some hours later and im still in process[/quote]
This I want my fucking penny back so i can spend it on a fucking steam card
xba full day and some hours later and im still in process
same, woke up this morning to the "denied" email. it said it refunded my penny, so all is good in the world.
[quote=xb]a full day and some hours later and im still in process[/quote]
same, woke up this morning to the "denied" email. it said it refunded my penny, so all is good in the world.
Got my last cancellation just now - they changed the email they're sending out to indicate that it was a pricing error.
Got my last cancellation just now - they changed the email they're sending out to indicate that it was a pricing error.
SerotoneThey don't lose any money by giving you a download. If you don't like the company then pirate the game so they're 1 cent worse off. Or better still buy the game from a competitor. If you think you're exacting revenge on their management or shareholders by making life marginally more difficult for their customer service employees (who give about as much of a shit as you do) then you have a very distorted view on the world.
Actually, I'd imagine that they owe the developers a certain amount per copy sold, so they would probably be paying the developers out of pocket. Even better.
[quote=Serotone]They don't lose any money by giving you a download. If you don't like the company then pirate the game so they're 1 cent worse off. Or better still buy the game from a competitor. If you think you're exacting revenge on their management or shareholders by making life marginally more difficult for their customer service employees (who give about as much of a shit as you do) then you have a very distorted view on the world.[/quote]
Actually, I'd imagine that they owe the developers a certain amount per copy sold, so they would probably be paying the developers out of pocket. Even better.
[img]http://i.imgur.com/PpAAan8.png[/img]
[img]http://i.imgur.com/q7ecp9i.jpg[/img]
WaldoPretty much what thrasher said. About 5 years ago my dad bought some mediocre prebuilt computer from them, and when we unboxed it the case was completely trashed, corners were bent, pockmarked, basically looked like someone had thrown it into the back of a truck and then repackaged it on arrival. BestBuy refused to do anything about it, complaining that it was somehow our fault and because we didn't have evidence that WE didn't repackage it. So yeah, I have no moral problems with exploiting this further.
there's a difference between getting back at a company for poor service and doing so while also affecting other people, which in this case is 4A.
[quote=Waldo]Pretty much what thrasher said. About 5 years ago my dad bought some mediocre prebuilt computer from them, and when we unboxed it the case was completely trashed, corners were bent, pockmarked, basically looked like someone had thrown it into the back of a truck and then repackaged it on arrival. BestBuy refused to do anything about it, complaining that it was somehow our fault and because we didn't have evidence that WE didn't repackage it. So yeah, I have no moral problems with exploiting this further.[/quote]
there's a difference between getting back at a company for poor service and doing so while also affecting other people, which in this case is 4A.