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PC not detecting new HDD
posted in Hardware
1
#1
0 Frags +

I bought a new Seagate HDD and I plugged it in properly, but it's not detected in BIOs or disk management. Doesn't matter how I have it plugged it either. I can have it plugged in exactly how my old HDD is, same slots and cables and it won't get detected. I even had both plugged in but swapped the cables and such and my old one only gets detected.

Did I buy a faulty HDD or am I missing something?

I bought a new Seagate HDD and I plugged it in properly, but it's not detected in BIOs or disk management. Doesn't matter how I have it plugged it either. I can have it plugged in exactly how my old HDD is, same slots and cables and it won't get detected. I even had both plugged in but swapped the cables and such and my old one only gets detected.

Did I buy a faulty HDD or am I missing something?
2
#2
0 Frags +

Does it spin and light up?

Does it spin and light up?
3
#3
0 Frags +

No, it's not doing anything. I'm afraid I might have bought a dead HDD but I'm really hoping I didn't. My old HDD sorta vibrates and shit when my PC is one, whereas my new HDD doesn't do anything whatsoever. Not sure what you mean by "light up" as my old one doesn't even do that.

No, it's not doing anything. I'm afraid I might have bought a dead HDD but I'm really hoping I didn't. My old HDD sorta vibrates and shit when my PC is one, whereas my new HDD doesn't do anything whatsoever. Not sure what you mean by "light up" as my old one doesn't even do that.
4
#4
1 Frags +

I remember this happening when my brother bought his new computer, and all he had to do was go to Disk Management and turn on the drive there and then it worked perfectly.

I remember this happening when my brother bought his new computer, and all he had to do was go to Disk Management and turn on the drive there and then it worked perfectly.
5
#5
0 Frags +

It's not detected there.

It's not detected there.
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#6
0 Frags +
kirbyNo, it's not doing anything. I'm afraid I might have bought a dead HDD but I'm really hoping I didn't. My old HDD sorta vibrates and shit when my PC is one, whereas my new HDD doesn't do anything whatsoever. Not sure what you mean by "light up" as my old one doesn't even do that.

Does it have power? It probably does, but might as well ask (there should be two cables, SATA and power)
edit: If you used the exact same cables then it almost definitely does.

[quote=kirby]No, it's not doing anything. I'm afraid I might have bought a dead HDD but I'm really hoping I didn't. My old HDD sorta vibrates and shit when my PC is one, whereas my new HDD doesn't do anything whatsoever. Not sure what you mean by "light up" as my old one doesn't even do that.[/quote]
Does it have power? It probably does, but might as well ask (there should be two cables, SATA and power)
edit: If you used the exact same cables then it almost definitely does.
7
#7
0 Frags +
ErenJaykirbyNo, it's not doing anything. I'm afraid I might have bought a dead HDD but I'm really hoping I didn't. My old HDD sorta vibrates and shit when my PC is one, whereas my new HDD doesn't do anything whatsoever. Not sure what you mean by "light up" as my old one doesn't even do that.Does it have power? It probably does, but might as well ask (there should be two cables, SATA and power)

It came with a flat black/red cable (can't remember which one it came with and which one I already had lol) and then a short bundle of SATA cables.

But yeah, I mean I even used the cables I had with my old HDD to try and nothing happened. I tried my new cables with my old HDD and it was detected.

[quote=ErenJay][quote=kirby]No, it's not doing anything. I'm afraid I might have bought a dead HDD but I'm really hoping I didn't. My old HDD sorta vibrates and shit when my PC is one, whereas my new HDD doesn't do anything whatsoever. Not sure what you mean by "light up" as my old one doesn't even do that.[/quote]
Does it have power? It probably does, but might as well ask (there should be two cables, SATA and power)[/quote]

It came with a flat black/red cable (can't remember which one it came with and which one I already had lol) and then a short bundle of SATA cables.

But yeah, I mean I even used the cables I had with my old HDD to try and nothing happened. I tried my new cables with my old HDD and it was detected.
8
#8
0 Frags +

Do you have any other sata controllers or different computers to try the disk?

Did you purchase new or refurbished btw?

Is the disk larger than 2tb?

What motherboard do you have?

Do you have any other sata controllers or different computers to try the disk?

Did you purchase new or refurbished btw?

Is the disk larger than 2tb?

What motherboard do you have?
9
#9
0 Frags +
jp_Do you have any other sata controllers or different computers to try the disk?

Did you purchase new or refurbished btw?

Is the disk larger than 2tb?

What motherboard do you have?

1) No and No
2) New
3) 1TB
4) ASUS M4N68T-M-V2

[quote=jp_]Do you have any other sata controllers or different computers to try the disk?

Did you purchase new or refurbished btw?

Is the disk larger than 2tb?

What motherboard do you have?[/quote]

1) No and No
2) New
3) 1TB
4) ASUS M4N68T-M-V2
10
#10
0 Frags +

Also check whether you need to download new drivers. Search for your motherboard and see whether there are any SATA downloads for it - I had to download the available "JMicron Controller Driver" before my second drive was recognised.

Also check whether you need to download new drivers. Search for your motherboard and see whether there are any SATA downloads for it - I had to download the available "JMicron Controller Driver" before my second drive was recognised.
11
#11
0 Frags +

If you have both cable plugged in at both ends, and it isn't even spinning, then I don't know, try switching plugs on the motherboard/psu?

If you have both cable plugged in at both ends, and it isn't even spinning, then I don't know, try switching plugs on the motherboard/psu?
12
#12
0 Frags +

Happened to me and I had to do some voodoo shit to get it to work, something about going into console for the windows installation, no idea.

Happened to me and I had to do some voodoo shit to get it to work, something about going into console for the windows installation, no idea.
13
#13
0 Frags +
fsXDHappened to me and I had to do some voodoo shit to get it to work, something about going into console for the windows installation, no idea.

Well, if you remember then please let me know.

And #10 Can you direct me to the correct page where I would download the proper drivers? Not too smart when it comes to shit like this. Not necessarily sure what drivers I have to DL exactly.

[quote=fsXD]Happened to me and I had to do some voodoo shit to get it to work, something about going into console for the windows installation, no idea.[/quote]

Well, if you remember then please let me know.

And #10 Can you direct me to the correct page where I would download the proper drivers? Not too smart when it comes to shit like this. Not necessarily sure what drivers I have to DL exactly.
14
#14
0 Frags +

So I'm pretty sure Newegg sent me the wrong one. On my Newegg order it states - 1 x Seagate ST310005N1A1AS-RK 1TB 7200 RPM 32MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive

So 3.0Gb/s, which is what I'm looking for. The box, however, says "system requirements - 6Gb/s SATA interface connector or motherboard or add-in card (backward compatible to SATA 3GB/s)"

I'm not sure if I have an "add-in card" but something tells me I don't. If I did, then I would probably be able to get this working. Did they send me the wrong item? I feel like they did.

So I'm pretty sure Newegg sent me the wrong one. On my Newegg order it states - 1 x Seagate ST310005N1A1AS-RK 1TB 7200 RPM 32MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive

So 3.0Gb/s, which is what I'm looking for. The box, however, says "system requirements - 6Gb/s SATA interface connector or motherboard or add-in card (backward compatible to SATA 3GB/s)"

I'm not sure if I have an "add-in card" but something tells me I don't. If I did, then I would probably be able to get this working. Did they send me the wrong item? I feel like they did.
15
#15
3 Frags +

That particular hard-drive is filled with DOA (dead-on-arrival) drives. Also you don't need to have an add-in card to convert a SATA 6GB to 3GB.

You definitely have yourself a dead drive if it doesn't even power on at all.

That particular hard-drive is filled with DOA (dead-on-arrival) drives. Also you don't need to have an add-in card to convert a SATA 6GB to 3GB.

You definitely have yourself a dead drive if it doesn't even power on at all.
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#16
0 Frags +
kirbySo I'm pretty sure Newegg sent me the wrong one. On my Newegg order it states - 1 x Seagate ST310005N1A1AS-RK 1TB 7200 RPM 32MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive

So 3.0Gb/s, which is what I'm looking for. The box, however, says "system requirements - 6Gb/s SATA interface connector or motherboard or add-in card (backward compatible to SATA 3GB/s)"

I'm not sure if I have an "add-in card" but something tells me I don't. If I did, then I would probably be able to get this working. Did they send me the wrong item? I feel like they did.

Well 6Gb/s HDDs should work fine (and not be slowed at all, actually) in a 3Gb/s port. I'll look up the drivers now.

[quote=kirby]So I'm pretty sure Newegg sent me the wrong one. On my Newegg order it states - 1 x Seagate ST310005N1A1AS-RK 1TB 7200 RPM 32MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive

So 3.0Gb/s, which is what I'm looking for. The box, however, says "system requirements - 6Gb/s SATA interface connector or motherboard or add-in card (backward compatible to SATA 3GB/s)"

I'm not sure if I have an "add-in card" but something tells me I don't. If I did, then I would probably be able to get this working. Did they send me the wrong item? I feel like they did.[/quote]


Well 6Gb/s HDDs should work fine (and not be slowed at all, actually) in a 3Gb/s port. I'll look up the drivers now.
17
#17
0 Frags +

Well, if downloading new drivers doesn't work, then I'm absolutely sure I bought a dead HDD.

Well, if downloading new drivers doesn't work, then I'm absolutely sure I bought a dead HDD.
18
#18
1 Frags +

I've been helping Kirb with this for about 2 hours now. Things I've had him do:

-Go into Disk Management and see if he can see it, he can not see it.
-Go into his Bios and look for it in the Boot Menu, he can not see it.
-He even switched the cables with his old HD and went back into Bios and he could not see the HD (rules out him connecting the HD wrong).
-He said he hears no sound and feels no vibrations from it.

He has a box for a 6.0Gb/s (sata 3) HD, but we can not even tell if it's actually a 6.0Gb/s drive, or the 3.0Gb/s one that he ordered, because there's no label on the HD. I believe that all Sata's are backwards-compatible though, so that wouldn't matter anyway.

They probably sent him a 'refurbished' HD, trying to give him a free upgrade while also taking a previously dead HD off their hands.

I've been helping Kirb with this for about 2 hours now. Things I've had him do:

-Go into Disk Management and see if he can see it, he can not see it.
-Go into his Bios and look for it in the Boot Menu, he can not see it.
-He even switched the cables with his old HD and went back into Bios and he could not see the HD (rules out him connecting the HD wrong).
-He said he hears no sound and feels no vibrations from it.

He has a box for a 6.0Gb/s (sata 3) HD, but we can not even tell if it's actually a 6.0Gb/s drive, or the 3.0Gb/s one that he ordered, because there's no label on the HD. I believe that all Sata's are backwards-compatible though, so that wouldn't matter anyway.

They probably sent him a 'refurbished' HD, trying to give him a free upgrade while also taking a previously dead HD off their hands.
19
#19
0 Frags +
kirbyWell, if downloading new drivers doesn't work, then I'm absolutely sure I bought a dead HDD.

Couple of quick questions:

OS (and 32/64 bit)?
Are you trying to swap out an old HDD for a new one, or have them running together?

[quote=kirby]Well, if downloading new drivers doesn't work, then I'm absolutely sure I bought a dead HDD.[/quote]

Couple of quick questions:

OS (and 32/64 bit)?
Are you trying to swap out an old HDD for a new one, or have them running together?
20
#20
0 Frags +
SimkirbySo I'm pretty sure Newegg sent me the wrong one. On my Newegg order it states - 1 x Seagate ST310005N1A1AS-RK 1TB 7200 RPM 32MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive

So 3.0Gb/s, which is what I'm looking for. The box, however, says "system requirements - 6Gb/s SATA interface connector or motherboard or add-in card (backward compatible to SATA 3GB/s)"

I'm not sure if I have an "add-in card" but something tells me I don't. If I did, then I would probably be able to get this working. Did they send me the wrong item? I feel like they did.

Well 6Gb/s HDDs should work fine (and not be slowed at all, actually) in a 3Gb/s port. I'll look up the drivers now.

nforce 630a.

And I wouldn't bother with that... No point in installing windows drivers if it isn't even detected in bios.

I'd pretty much call it DOA and send it back. Not surprised as it is seagate. Also having no label on the disk raises some alarms.

[quote=Sim][quote=kirby]So I'm pretty sure Newegg sent me the wrong one. On my Newegg order it states - 1 x Seagate ST310005N1A1AS-RK 1TB 7200 RPM 32MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive

So 3.0Gb/s, which is what I'm looking for. The box, however, says "system requirements - 6Gb/s SATA interface connector or motherboard or add-in card (backward compatible to SATA 3GB/s)"

I'm not sure if I have an "add-in card" but something tells me I don't. If I did, then I would probably be able to get this working. Did they send me the wrong item? I feel like they did.[/quote]


Well 6Gb/s HDDs should work fine (and not be slowed at all, actually) in a 3Gb/s port. I'll look up the drivers now.[/quote]
nforce 630a.

And I wouldn't bother with that... No point in installing windows drivers if it isn't even detected in bios.

I'd pretty much call it DOA and send it back. Not surprised as it is seagate. Also having no label on the disk raises some alarms.
21
#21
0 Frags +
jp_SimkirbySo I'm pretty sure Newegg sent me the wrong one. On my Newegg order it states - 1 x Seagate ST310005N1A1AS-RK 1TB 7200 RPM 32MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive

So 3.0Gb/s, which is what I'm looking for. The box, however, says "system requirements - 6Gb/s SATA interface connector or motherboard or add-in card (backward compatible to SATA 3GB/s)"

I'm not sure if I have an "add-in card" but something tells me I don't. If I did, then I would probably be able to get this working. Did they send me the wrong item? I feel like they did.

Well 6Gb/s HDDs should work fine (and not be slowed at all, actually) in a 3Gb/s port. I'll look up the drivers now.
nforce 630a.

And I wouldn't bother with that... No point in installing windows drivers if it isn't even detected in bios.

I'd pretty much call it DOA and send it back. Not surprised as it is seagate.

Didn't someone above say they had to DL new drivers in order for it to show up in BIOs?

Also I have Win7 64b

[quote=jp_][quote=Sim][quote=kirby]So I'm pretty sure Newegg sent me the wrong one. On my Newegg order it states - 1 x Seagate ST310005N1A1AS-RK 1TB 7200 RPM 32MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive

So 3.0Gb/s, which is what I'm looking for. The box, however, says "system requirements - 6Gb/s SATA interface connector or motherboard or add-in card (backward compatible to SATA 3GB/s)"

I'm not sure if I have an "add-in card" but something tells me I don't. If I did, then I would probably be able to get this working. Did they send me the wrong item? I feel like they did.[/quote]

Well 6Gb/s HDDs should work fine (and not be slowed at all, actually) in a 3Gb/s port. I'll look up the drivers now.[/quote]
nforce 630a.

And I wouldn't bother with that... No point in installing windows drivers if it isn't even detected in bios.

I'd pretty much call it DOA and send it back. Not surprised as it is seagate.[/quote]

Didn't someone above say they had to DL new drivers in order for it to show up in BIOs?

Also I have Win7 64b
22
#22
0 Frags +

I had to download new SATA controller drivers before I could use it, but I can't recall whether it was visible in BIOS before that. I'm unfamiliar with your motherboard's SATA controllers (hell, I don't even really know what I'm talking about) so I'll defer to jp_ here.

The lack of a label on the HD I would find very concerning.

EDIT: Hang on, check the chipset section here:

http://uk.asus.com/Motherboards/AMD_AM3/M4N68TM_V2/#download

and see whether those drivers help (that package contains sata drivers)

EDITEDIT: I would still just call it DOA, but if another one displays these symptoms you might try these drivers.

I had to download new SATA controller drivers before I could use it, but I can't recall whether it was visible in BIOS before that. I'm unfamiliar with your motherboard's SATA controllers (hell, I don't even really know what I'm talking about) so I'll defer to jp_ here.


The lack of a label on the HD I would find [i]very[/i] concerning.


EDIT: Hang on, check the chipset section here:

http://uk.asus.com/Motherboards/AMD_AM3/M4N68TM_V2/#download

and see whether those drivers help (that package contains sata drivers)


EDITEDIT: I would still just call it DOA, but if another one displays these symptoms you might try these drivers.
23
#23
0 Frags +
kirby-snip-
Didn't someone above say they had to DL new drivers in order for it to show up in BIOs?

1. You need sata controller drivers if you're on AHCI/RAID.
2. You have no trouble with other drives on the computer
3. Your motherboard has no other sata controllers except the one provided by nvidia.

SimThe lack of a label on the HD I would find very concerning.

Me too. Care to provide some images to oogle at?

[quote=kirby]-snip-
Didn't someone above say they had to DL new drivers in order for it to show up in BIOs?[/quote]
1. You need sata controller drivers if you're on AHCI/RAID.
2. You have no trouble with other drives on the computer
3. Your motherboard has no other sata controllers except the one provided by nvidia.


[quote=Sim]
The lack of a label on the HD I would find [i]very[/i] concerning.[/quote]
Me too. Care to provide some images to oogle at?
24
#24
0 Frags +

If it doesn't power on it's definitely doa

If it doesn't power on it's definitely doa
25
#25
1 Frags +

http://imgur.com/a/vxqnN

any pictures u might need of the hdd (label on top of hdd and the bottom of it) if that's what u wanted

edit: oh, u said lack of a label. no no no, there's a label. it just doesn't state much info on it.

so just have newegg replace it?

http://imgur.com/a/vxqnN

any pictures u might need of the hdd (label on top of hdd and the bottom of it) if that's what u wanted

edit: oh, u said lack of a label. no no no, there's a label. it just doesn't state much info on it.

so just have newegg replace it?
26
#26
0 Frags +

Yeah and make sure to leave that nasty comment on the product page warning buyers that they might get some random China made drives.

>:D

WD! WD! WD!

Yeah and make sure to leave that nasty comment on the product page warning buyers that they might get some random [url=www.amazon.com/review/R205L2P2CHJ02D/ref=cm_cd_pg_pg15?ie=UTF8&asin=B005T3GRN2&cdForum=Fx3LM5REQFQSAD6&cdPage=15&cdThread=Tx2X7D9UDPMHF7C&store=electronics]China made[/url] drives.

>:D

WD! WD! [url=www.newegg.com/Product/Product.aspx?Item=N82E16822236339&nm_mc=AFC-C8Junction&cm_mmc=AFC-C8Junction-_-Branding-_-na-_-na&AID=10440554&PID=4897915]WD[/url]!
27
#27
0 Frags +

RMA it

RMA it
28
#28
0 Frags +

well... now to wait 300 hours for customer support to answer

i am so god damn angry

well... now to wait 300 hours for customer support to answer

i am so god damn angry
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